Merchant Partnerships Director

Collinson; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global leader in customer engagement seeks an ECommerce Merchant Partnerships Director for their Dubai office. This role is essential for driving commercial growth by managing supplier relationships across the GCC and several other regions. The ideal candidate has experience in ecommerce retail and possesses strong communication and analytical skills. Responsibilities include identifying target merchants, managing onboarding processes, and deriving strategies based on market trends. The position offers a dynamic environment with opportunities for professional growth.

Qualifications

• Experience in merchandising and email campaigns.
• Proven success in driving consumer spend and optimizing revenue.
• Ability to apply global/regional trends to strategies.

Responsibilities

• Identify target merchants, brands, and products for client reward programs.
• Build relationships with key decision-makers and suppliers.
• Manage launch schedules, pricing margins, and onboarding for new content.

Skills

Ecommerce retail experience

Strong communication skills

Analytical skills

Ability to manage partner onboarding

Knowledge of ClickLinked/CardLinked marketing

Education

Bachelor's degree or relevant experience

Job description

Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any family status age individuals with disabilities and people from all backgrounds cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process please let us know.

About Collinson / Valuedynamx

Collinson is a global leader in shaping and influencing customer behaviour to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide marketleading experience in delivering products and services across four core capabilities: Loyalty Lifestyle Benefits Insurance and Assistance. Collinson provides unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services that increase engagement loyalty and value for customers. It has 28 global locations servicing over 800 clients in 170 countries employing 2000 staff and managing over 20 million end customers.

The Valuedynamx Team

The Valuedynamx team manages a suite of innovative products that deliver incremental revenue for brands and product enhancements for reward and loyalty programmes. Our flexible products deliver relevant and rewarding customer experiences by adding value and choice to memberships and loyalty complemented by highly engaging promotional applications to drive greater programme participation and customer engagement to ensure a positive value exchange for all involved.

We work with brands across the travel financial services telecommunication & retail industries and we give our clients the tools to reach their full profit potential through products that generate and sustain active loyal and profitable customers for life.

The role

The ECommerce Merchant Partnerships Director ME is key to driving commercial growth for Collinson Valuedynamx. Responsible for managing supplier relationships and growth opportunities across GCC South Africa India Turkey Australia and New Zealand this role ensures alignment with global objectives overseeing SLAs KPIs contracting onboarding and pricing negotiations.

You’ll collaborate with clients to enhance engagement through content promotions and marketing and work with regional and global teams to achieve company goals. Additionally you’ll support campaign management and play a pivotal role in expanding the merchant network to strengthen the Valuedynamx offering.

Key Responsibilities

• Identify target merchants brands and products for client reward programs.
• Build relationships with key decisionmakers and suppliers across categories.
• Deliver local product lines based on brand selection and gap analyses.
• Pitch opportunities and manage merchant acquisitions including contracts and finances.
• Lead product selection pricing and purchasing to drive revenue.
• Acquire new merchants and products ensuring alignment with goals.
• Manage launch schedules pricing margins and onboarding for new content.
• Stay ahead of trends by attending events and reading trade journals.
• Lead generation and maintain strong brand relationships optimizing stock.
• Work with internal teams to ensure timely content publishing and updates.
• Source discounts for promotions and assist with ad campaign coordination.
• Generate leads and manage billing and forecasting for ancillary revenue.
• Continuously improve sourcing and merchant processes and handle new merchant inquiries and research partnership opportunities.

Experience & qualifications

Qualifications

• Bachelors degree or relevant experience.
• Ecommerce retail experience (loyalty incentive FMCG) with knowledge of ClickLinked/CardLinked marketing and contract negotiation.
• Experience in merchandising and email campaigns.
• Strong communicator able to manage partner onboarding and secure pricing.
• Proven success in driving consumer spend and optimizing revenue.
• Ability to apply global/regional trends to strategies.

Person Profile

• Organized creative and adaptable.
• Strong analytical skills and attention to detail.
• Able to meet deadlines and collaborate across teams.
• Willing to travel.