Member Experience Concierge

SEVEN Wellness Club; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading wellness center in Dubai is seeking a Customer Relationship Officer to ensure a premium experience for club members. The role involves addressing inquiries, managing complaints, and promoting services to enhance member satisfaction. Candidates should possess a Bachelor's degree and have 1-2 years of customer service experience, preferably in luxury environments. This opportunity offers competitive salary, full club access, and substantial growth potential within an engaging team-oriented culture.

Benefits

Competitive salary based on experience

Full access to wellness club facilities

50% discount on in-house food and beverage items

Opportunities for career growth

Supportive team-oriented culture

Qualifications

• 1-2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
• Background in the fitness, hospitality, or service industry is a plus.

Responsibilities

• Serve as the primary point of contact for club members, addressing questions, concerns, and feedback.
• Handle member complaints and resolve issues promptly.
• Assist with member onboarding, renewals, and account management.
• Conduct guided tours for prospective members.
• Build strong relationships with members to enhance their experience.

Skills

Excellent verbal and written communication skills

Conflict resolution and problem-solving skills

Strong interpersonal and relationship-building abilities

High emotional intelligence and empathy

Education

Bachelor’s degree in hospitality, customer service, business, or a related field

Tools

Customer relationship management (CRM) software

Job description

A leading wellness center in Dubai is seeking a Customer Relationship Officer to ensure a premium experience for club members. The role involves addressing inquiries, managing complaints, and promoting services to enhance member satisfaction. Candidates should possess a Bachelor's degree and have 1-2 years of customer service experience, preferably in luxury environments. This opportunity offers competitive salary, full club access, and substantial growth potential within an engaging team-oriented culture.