Medical Administrative/Healthcare Assistant

GluCare.Health; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A healthcare provider in Dubai is seeking a skilled Administrative Coordinator to manage patient appointments and support healthcare staff. The ideal candidate will have a diploma or degree in healthcare administration and at least 2 years of experience in a similar role. Responsibilities include managing patient inquiries, maintaining records, and coordinating with different departments. Strong communication skills and familiarity with healthcare management systems are essential.

Qualifications

• Minimum 2 years of experience in a similar role, preferably in a healthcare setting.
• Familiarity with medical terminology and clinic workflows.

Responsibilities

• Schedule, confirm, and manage patient appointments efficiently.
• Address patient inquiries in person, via phone, or email.
• Maintain and update patient records in compliance with clinic policies.

Skills

Excellent communication and interpersonal skills

Strong organizational abilities

Ability to multitask

Familiarity with healthcare management systems

Strong computer skills in MS Office Suite

Education

Diploma or degree in healthcare administration

Certification in medical administration

Tools

EMR/EHR software

MS Office Suite

Job description

Responsibilities

• Schedule, confirm, and manage patient appointments efficiently, including follow-ups and rescheduling
• Address patient inquiries in person, via phone, or email, providing accurate and timely information
• Maintain and update patient records in compliance with clinic policies and data protection regulations
• Ensure accurate documentation and secure handling of sensitive patient information
• Coordinate the retrieval and delivery of medical reports, lab results, and imaging studies for the healthcare team
• Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports
• Manage clinic correspondence, including emails, memos, and mail distribution
• Ensure the availability and proper functioning of office supplies and equipment
• Monitor the clinic's daily schedule and ensure effective time management for appointments
• Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services
• Assist in organizing staff meetings, training sessions, and other clinic events
• Adhere to all clinic policies, protocols, and UAE healthcare regulations
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency
• Data collection
• Arrangement of medical records team
• Conducting clinical questionnaire
• Understands, follows and supports all hospital infection control

Qualifications

• Diploma or degree in healthcare administration, medical assisting, or a related field
• Certification in medical administration is an advantage

Experience

• Minimum 2 years of experience in a similar role, preferably in a healthcare setting
• Familiarity with medical terminology and clinic workflows

Technical Skills

• Familiarity in using healthcare management systems, such as EMR/EHR software
• Strong computer skills, including MS Office Suite (Word, Excel, Outlook)

Soft Skills

• Excellent communication and interpersonal skills to interact effectively with patients and staff
• Strong organizational abilities with keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment