Marketplace Operations Lead — Scale SME Platform UAE

Standard Chartered; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global financial institution in Dubai seeks an Operations Lead to manage the operations of a B2B marketplace for SMEs. The role involves scaling the marketplace, enhancing operational strategies, and improving customer experience. Candidates should have strong skills in marketplace operations and project management, with a Bachelor's degree and 5-8+ years in relevant roles. The institution offers a competitive salary and flexible working options to support diverse talents.

Benefits

Core bank funding for retirement savings

Flexible working options

Proactive wellbeing support

Continuous learning culture

Qualifications

• 5-8+ years of experience in ecommerce or marketplace operations roles.
• Proven experience in onboarding, content ops, and customer support.
• Comfortable managing complex, multi-stakeholder environments.

Responsibilities

• Own and scale operations of the B2B marketplace.
• Enhance operations strategy across onboarding, content operations, and customer support.
• Design and standardize end-to-end operational processes.

Skills

Marketplace Operations Management

Process Design & Implementation

Operational KPI & SLA

Project Management

Tooling and Automation Systems

Data Analysis

Education

Bachelor's Degree in Business, Operations, Engineering

Job description

A global financial institution in Dubai seeks an Operations Lead to manage the operations of a B2B marketplace for SMEs. The role involves scaling the marketplace, enhancing operational strategies, and improving customer experience. Candidates should have strong skills in marketplace operations and project management, with a Bachelor's degree and 5-8+ years in relevant roles. The institution offers a competitive salary and flexible working options to support diverse talents.