Mandarin QA Specialist — Banking & Contact Center

Dicetek LLC; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

A tech consulting firm in the UAE is looking for a quality assurance specialist with a strong command of Mandarin and English. The role involves monitoring interactions in both languages, providing feedback to agents, and ensuring adherence to quality standards. The ideal candidate will have a Bachelor’s degree or relevant experience in quality assurance, along with excellent analytical and communication skills. Willingness to work in shifts is required for this position.

Qualifications

• Experience in quality assurance or contact center operations is preferred.
• Strong analytical, communication, and reporting skills.
• Knowledge of compliance and quality frameworks.

Responsibilities

• Monitor and evaluate calls, emails, and chats for quality.
• Conduct quality assessments for Mandarin and English interactions.
• Provide feedback and coaching to contact center agents.

Skills

Mandarin communication

English communication

Analytical skills

Attention to detail

Communication skills

Reporting skills

Education

Bachelor’s degree in relevant field

Job description

A tech consulting firm in the UAE is looking for a quality assurance specialist with a strong command of Mandarin and English. The role involves monitoring interactions in both languages, providing feedback to agents, and ensuring adherence to quality standards. The ideal candidate will have a Bachelor’s degree or relevant experience in quality assurance, along with excellent analytical and communication skills. Willingness to work in shifts is required for this position.