Major Incident Manager

e& UAE; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading telecommunications company in Abu Dhabi seeks a Major Incident Manager to oversee crisis management for critical IT services. You will be responsible for leading incident resolution, coordinating teams, and ensuring effective communication with stakeholders. The ideal candidate has extensive experience in IT infrastructure and major incident management, along with relevant ITIL certifications. This role offers a competitive package in a dynamic environment.

Qualifications

• 8+ years of experience in managing DIGITAL Network/Security Infrastructure.
• 5 years of experience in Major Incident Management.
• Relevant certifications such as ITIL Master, Service Now certification.

Responsibilities

• Manage the incident response process for major incidents.
• Coordinate cross-functional teams to resolve incidents.
• Communicate with stakeholders to mitigate impact.

Skills

ITIL incident management processes

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

ServiceNow

Job description

Overview

The Major Incident Manager ensures the effective resolution of major incidents that impact business-critical IT services, by managing the incident response process, coordinating cross-functional teams, and communicating with stakeholders to mitigate the impact on the organization.

Skills

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 8+ years of experience in Large Industry managing DIGITAL Network /Security, Infrastructure, in production environment
• 5 years of experience in Major Incident Management, advance monitoring.
• Relevant certifications such as ITIL Master Certification, Service Now certification andBusiness communication professional certification
• Strong understanding of ITIL incident management processes and best practices.
• Experience with ITSM tools such as ServiceNow.
• Expertise in incident management and coordination.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage high-stress situations
• Strong organizational and multitasking skills.