Maintenance Technician - Elevators Escalators

KONE Middle East UAE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading elevator company in Dubai is seeking a Maintenance Technician to ensure service quality and equipment performance. The role requires at least 5 years of experience in preventive maintenance and troubleshooting, along with a relevant vocational qualification. Strong English communication skills and basic IT skills are essential. Candidates with a valid GCC driving license will have an advantage. Join a company dedicated to a collaborative and innovative work culture.

Qualifications

• Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company.
• Having a valid GCC driving license is an added advantage.

Responsibilities

• Responsible for customer satisfaction through quality service and communication.
• Accountable for equipment safety and performance.
• Responsible for raising sales leads to the supervisor.

Skills

Good verbal and written English communication skills

Basic IT skills

Digital foundation skills

Education

ITI/Vocational Certificate course/Diploma in Electrical/Electronics/Automation

Job description

Certified as a Top Employer for UAE Qatar KSA and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration diversity growth and wellbeing.

KONE Middle East Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans. We are looking for Maintenance Technicians with a service mindset to provide professional service. In this role you will be at the core of KONE, an everyday hero who makes peoples lives easier. You will work towards ensuring quality service, improving equipment safety and performance and promoting regular and proactive onsite communication to the customer and the people using the equipment. As a maintenance technician you will be performing regular maintenance checks and tasks as well as attending callouts.

Responsibilities

• Customer relationship management – responsible for customer satisfaction through quality of service and regular proactive and precise onsite communication (callout ETA, job performed, etc)
• Responsible for accurate and realtime back reporting of work performed (at the equipment level)
• Accountable for equipment safety and performance
• Accountable for identifying site risks and communicating them to his supervisor
• Accountable to take immediate action onsite in case of high risk identification and to apply the escalation procedure
• Accountable for identifying unplanned service repairs based on the equipment needs

Service operations

• Accountable for the end users and the site safety
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions
• Accountable for the service visits (planned maintenance callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Accountable for raising sales to lead to his supervisor
• Accountable for exact and timely back reporting of the work done according to the process
• Responsible for submitting timesheets
• Responsible for keeping the service tooling van instruments etc safe maintained and in good condition
• Responsible for regular updates of his supervisor on all relevant information

Requirements

• ITI/Vocational Certificate course/Diploma Engineering in Electrical/Electronics/Automation streams or equivalent
• Good verbal and written English communication skills
• Candidates with basic IT skills will be given a preference
• Candidates with basic digital foundation skills will be the right candidate for this position
• Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must
• Having a valid GCC driving license is an added advantage

We’ve seen some instances of scammers representing themselves as agencies and trying to charge candidates a fee to put them forward for KONE vacancies. We assure any potential candidates that KONE has never and will never ask candidates to pay to submit their applications to us. If you would like to find out more about opportunities at KONE in your location please visit our KONE careers website.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.