Luxury Café Team Lead - Guest Experience & Operations

Ounass; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury retail brand in Dubai is seeking an Assistant Cafe Manager to support daily operations and maintain exceptional service standards in the café. The ideal candidate will have strong communication skills and a deep understanding of luxury service standards. This role involves leading a team, ensuring smooth service flow, and enhancing guest satisfaction. Opportunities for growth and development are available within a fast-paced, innovative e-commerce environment.

Benefits

Opportunities for growth and development

Supportive team culture

Fast-paced work environment

Qualifications

• Deep understanding of luxury service standards and customer engagement.
• Flexibility to work weekends, holidays, and varied shifts.

Responsibilities

• Oversee day-to-day café operations, including opening/closing procedures.
• Assist the Café Manager with sales tracking, reporting, and cost control.
• Maintain exceptional cleanliness, product presentation, and ambiance.
• Handle guest feedback with professionalism and discretion.
• Supervise front-of-house and café team members during shifts.

Skills

Strong communication

Interpersonal skills

Understanding of luxury service standards

Knowledge of specialty coffee

Ability to manage time effectively

Job description

A luxury retail brand in Dubai is seeking an Assistant Cafe Manager to support daily operations and maintain exceptional service standards in the café. The ideal candidate will have strong communication skills and a deep understanding of luxury service standards. This role involves leading a team, ensuring smooth service flow, and enhancing guest satisfaction. Opportunities for growth and development are available within a fast-paced, innovative e-commerce environment.