Logistics Customer Experience Specialist

NADIA GLOBAL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics and transportation firm in Dubai is seeking a proactive Customer Care Coordinator. This role involves managing customer interactions, resolving logistics-related complaints, and ensuring efficient service. Candidates should have at least 3 years of experience in customer service, strong communication skills, and proficiency in MS Office. The ideal candidate is detail-oriented and able to work under pressure. This position offers an opportunity to engage with diverse teams and enhance customer satisfaction.

Qualifications

• 3+ years in customer service or coordination role, ideally in logistics.
• Experience in handling complaints and conflict resolution.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the primary contact for customer inquiries and complaints.
• Resolve and document customer complaints effectively.
• Coordinate with departments to track orders and ensure delivery.

Skills

Customer service experience

Conflict resolution

Strong communication skills

Organizational skills

Problem-solving skills

Tools

MS Office (Excel, Outlook, Word)

CRM software

Job description

A logistics and transportation firm in Dubai is seeking a proactive Customer Care Coordinator. This role involves managing customer interactions, resolving logistics-related complaints, and ensuring efficient service. Candidates should have at least 3 years of experience in customer service, strong communication skills, and proficiency in MS Office. The ideal candidate is detail-oriented and able to work under pressure. This position offers an opportunity to engage with diverse teams and enhance customer satisfaction.