Lifeguard - Waterpark

Hyatt; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality provider in Dubai seeks a lifeguard to ensure guest safety in aquatic areas by monitoring activities and providing first aid as necessary. The role includes excellent customer service skills and a proactive approach to managing guest interactions and operational standards. The ideal candidate will have experience in lifeguarding and good communication skills.

Qualifications

• Experience utilizing the Ellis & Associates Program or similar lifeguarding experience.
• High proficiency in reading, writing, and oral communication in English.

Responsibilities

• Ensure the safety and well-being of all guests by monitoring water activities.
• Provide exceptional guest service and assist with inquiries.
• Handle guest complaints with courtesy and efficiency.
• Monitor rides and prevent accidents while responding to emergencies.
• Maintain cleanliness in lifeguard stations and surrounding areas.

Skills

Customer service

First aid

Lifesaving skills

Effective communication

Job description

Customer Service

• Ensure the safety and well-being of all guests by monitoring water activities and enforcing park, ride, and attraction rules and regulations.
• Provide exceptional guest service by assisting guests with inquiries and ensuring a safe and enjoyable environment.
• Handle guest complaints and incidents in a courteous and efficient manner, ensuring issues are resolved satisfactorily.
• Maintain positive interactions with guests and colleagues, fostering a safe and welcoming environment.

Financial

• Maximize productivity through effective time management and multi-tasking.
• Assist in managing resources efficiently to meet the financial goals of the park.
• Embrace new technology and methods to enhance safety and improve productivity.

Operational

• Monitor rides, slides, pools, and rivers to prevent accidents and respond to emergencies.
• Perform rescues and administer first aid and CPR as needed.
• Be flexible and adapt to different roles and tasks within the aquatics department.
• Maintain cleanliness and organization in the lifeguard stations and surrounding areas.
• Ensure all safety equipment is in good working condition and report any issues to the Aquatics Operations Team Leader or Department Management.
• Participate in regular safety audits and drills to ensure preparedness for emergencies.

Personnel

• Work closely with other lifeguards and Aquatics staff to ensure a cohesive and safe guest experience.
• Participate in training and development programs to enhance lifesaving skills and knowledge.
• Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image.

Other Duties

• Follow all park policies on fire, hygiene, health, and safety.
• Report for duty punctually, wearing the correct uniform and nametag at all times.
• Maintain a high standard of personal appearance and hygiene.
• Attend and contribute to staff meetings and training sessions.
• Support the implementation of the park's values and culture.
• Undertake any reasonable tasks and secondary duties as assigned by the Aquatic Operations Team Leader or Department Management.
• Assist in carrying out inventory of safety equipment.
• Perform other reasonable duties and responsibilities as assigned.

Experience utilizing the Ellis & Associates Program or other, including experience as a front-line lifeguard. High proficiency in reading, writing, and oral communication in English.