Learning & Development Senior Specialist JOB

دائرة الثقافة والسياحة – أبوظبي; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A government tourism authority in Abu Dhabi seeks a Learning & Development Senior Specialist to design, implement, and evaluate training programs. Ideal candidates have a bachelor’s degree in HR or related fields, 3-5 years of experience in Learning and Development, and proficiency in English. The role involves assessing training needs, developing strategies, and collaborating with internal and external partners to enhance employee skills.

Qualifications

• 3 to 5 years of experience in Learning and Development.
• Knowledge of the tourism industry regionally and globally.
• Ability to multi-task and prioritize work effectively.

Responsibilities

• Design and implement learning and development strategies.
• Conduct training needs assessments and develop training programs.
• Evaluate and coordinate internal and external training opportunities.

Skills

Full professional English proficiency

Skilled in MS Office (PowerPoint, Word, Excel)

Self-motivated

Excellent written and verbal communication skills

Knowledge in HR Learning and Development

Education

Bachelor’s degree (Master Preferred) in HR Management or related

Professional certification in human resources

Tools

Relevant software applications

Job description

Job Title

Learning & Development Senior Specialist

Role Purpose

Design, develop, implement, and measure learning and development programs ensuring that all programs are customized to DCT’s specific requirements and achieve the desired benefits.

Key Responsibilities

Learning and Development Planning

• Identify DCT employees’ training needs in coordination with sectors/departments to obtain a concise training needs Inventory.
• Analyze and identify organizational needs and develop Learning strategies to address learning, development and cultural needs.
• Support in collaborating with Talent development Units to identify training needs and training that can be met internally.
• Assess training needs through surveys, interviews with employees, consultations with managers or instructors.
• Develop, implement, facilitate and evaluate L&D methods and programs for all production positions at DCT.
• Design and implement learning and development policies, guidelines, processes, systems, and practices to ensure that outcomes meet current and future business needs and develop, motivate and engage employees.
• Contribute in developing, implementing, facilitating and evaluating training methods and programs for a variety of topics including leadership, soft skills, organizational development, and other programs as needed.
• Evaluate and coordinate external training opportunities while maintaining budget responsibility.
• Design and create online learning modules, and course materials.

Learning and Development Operations

• Conduct orientation programs for new joiners and P&P teams specific updates and ensure that candidates receive induction within their probation using the Basic Job Knowledge and successfully complete their probation.
• Train, develop, coach and mentor all new joiners in accordance with the DCT culture.
• Create and coordinate Induction plans for the new managers starting in the business.
• Contribute in managing all specific L&D requirements and ensure Training is delivered to the required standard.
• Implement post course assessment and action plans for the DCT employees following the in-house trainings courses to measure the productivity of the time spent in training.
• Assess the success of development plans and help employees make the most of learning opportunities.
• Design and deliver e-learning courses, workshops and other trainings in collaboration with training centers/ Training service providers.
• Schedule and track associate training programs, attendance and certifications.
• Review and analyse training feedback to identify areas for continued improvement.

Shared Activity

• Carry out any other duties and responsibilities related to the role at the request of the direct manager
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the organization.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Communication and Business Relationships

Internal

• DCT Relevant Sectors / Departments

External

• Service Providers
• Consultants
• Training Centers
• Government and private entities

Qualifications

• Bachelor’s degree (Master Preferred) in Human Resources Management, Organizational Psychology, Business Administration or any other degree within relevant industry.
• Professional certification in human resources is preferred.

Experience

• 3 to 5 years of experience in Learning and Development or any other experience within similar role or industry

Skills

• Full professional English proficiency both in speaking and writing.
• Arabic bilingual desirable but not mandatory.
• Skilled in MS Office (PowerPoint, Word and Excel).
• Knowledge and functional understanding of the tourism industry, regionally and globally.
• High level of competency in relevant software applications.
• Self-motivated with a proven ability to complete work in a timely manner.
• Ability to quickly integrate with existing business software tools and knowledge of other relevant industry software.
• Excellent written and verbal communication skills - including appropriate stakeholder alignment.
• Evidence of creating, implementing, and managing policies and procedures.
• Ability to multi-task and to prioritize work effectively.
• Ability to work under own direction and high degree of initiative.
• Knowledge in HR Learning and Development leading practices.
• Extensive knowledge and understanding of Learning and Development techniques.