Lead Customer Support Team

Mailscale; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A dynamic email marketing solutions provider in Dubai is seeking a talented customer support leader. You will be responsible for leading and managing a support team while developing and improving key strategies. The ideal candidate should have a strong customer service passion, excellent communication, and leadership skills. The role offers opportunities for growth in a forward-thinking environment with a flexible work setup.

Benefits

Leadership opportunities

Career growth

Dynamic work environment

Flexible work setup

Qualifications

• Proven experience in customer support or similar roles.
• Ability to see and solve problems effectively.
• Excellent communication and leadership abilities.

Responsibilities

• Lead, hire, and manage a support team.
• Develop, implement, and improve support strategies and KPIs.
• Maintain and improve support documentation and processes.

Skills

Proactive mindset

Strong communication skills

Leadership

Empathy for customer service

Job description

At Mailscale, we're helping businesses to grow and be seen by sending more emails.

We care about customers. A lot actually.

Our bold vision is to create a 5-star hotel experience for them.

An experience that gets them to feel understood and taken care of.

To achieve this, we need talented leaders just like you :)

Does this excite you?

Tasks

• Lead, hire and manage a support team.
• Develop, implement and improve support strategies and KPIs.
• Maintain & Improve support documentation and processes.

Requirements

• Proven experience in customer support or similar roles.
• Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
• Strong communication and leadership skills.
• Empathy and passion for customer service.

Benefits

• Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
• Growth: Advance your career in an exciting, fast-growing startup.
• Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.
• Flexibility: Enjoy a flexible work setup focused on outcomes.

We’re all just one email away.

From our dream job, customer, mentor and life-changing opportunity.

At Mailscale, we enable businesses to use email as a marketing channel at scale.

our customers are finally being seen.