Lead IT Systems & AV Engineer — Flexible Hours

Egis Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading infrastructure firm in Dubai is looking for a versatile Lead IT Systems Specialist to manage and support enterprise IT infrastructure. The role involves providing expert technical support, overseeing AV systems, and mentoring junior staff. Candidates should have at least 8 years of IT support experience, a relevant degree, and strong leadership skills. This full-time position offers an opportunity to enhance IT capabilities in a multinational environment.

Qualifications

• 8 years of IT support experience, including leadership roles.
• Certifications preferred: ITIL, MCITP, Cisco CCNA.
• Excellent English communication and interpersonal skills.
• Strong organizational skills for managing multiple priorities.

Responsibilities

• Provide expert-level technical support for IT infrastructure.
• Install and configure operating systems and applications.
• Lead root-cause analysis for technical issues.
• Collaborate with IT teams for cybersecurity protocols.
• Develop and maintain support documentation.

Skills

Microsoft Intune & Autopilot

Active Directory

Microsoft Exchange / Office 365 / Teams / SharePoint

ITSM platforms (e.g., ServiceNow)

Troubleshooting expertise for PCs, AV systems

Cybersecurity fundamentals

Network fundamentals (LAN/Wi-Fi)

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow

Microsoft Teams Rooms

Cisco CCNA

Job description

A leading infrastructure firm in Dubai is looking for a versatile Lead IT Systems Specialist to manage and support enterprise IT infrastructure. The role involves providing expert technical support, overseeing AV systems, and mentoring junior staff. Candidates should have at least 8 years of IT support experience, a relevant degree, and strong leadership skills. This full-time position offers an opportunity to enhance IT capabilities in a multinational environment.