Lead & Elevate 24/7 Customer Support Team

First Abu Dhabi Bank; Abu Dhabi Emirate; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading financial institution in the UAE is seeking a Customer Service Supervisor to oversee a team providing 24/7 support. The role requires strong leadership skills, experience in customer service, and the ability to maintain service level agreements. Candidates should have a Bachelor's degree and at least three years of relevant experience. This full-time position does not allow for remote work, and a valid UAE National family book is mandatory.

Qualifications

• 3 years relevant experience in customer service / Contact Centre.
• Should hold valid UAE National family book (Mandatory).

Responsibilities

• Handle a team of CSRs providing 24/7 customer support to the Bank customers.
• Organise and supervise the work of the assigned team.
• Monitor financial performance of activities versus budgets.
• Prepare sectional statements and reports timely and accurately.

Skills

Customer Service

Product Knowledge

Problem Solving

Excellent communication skill in English & Arabic

Education

Bachelors degree

Job description

A leading financial institution in the UAE is seeking a Customer Service Supervisor to oversee a team providing 24/7 support. The role requires strong leadership skills, experience in customer service, and the ability to maintain service level agreements. Candidates should have a Bachelor's degree and at least three years of relevant experience. This full-time position does not allow for remote work, and a valid UAE National family book is mandatory.