Lead Concierge & Guest Experience Manager

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a passionate Concierge Supervisor to oversee the Concierge & Guest Service department. The role involves managing daily operations, coaching the team, and ensuring exceptional guest service. Ideal candidates will have strong communication and organizational skills, along with at least one year in a supervisory role within customer service. Join us to make an impact in a dynamic hotel environment with opportunities for growth.

Qualifications

• Minimum of 1 year in a supervisory position in customer service.
• Fluency in English; secondary language preferred.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Oversee daily operations of the Concierge & Guest Service department.
• Coach and direct the team.
• Manage guest requests and ensure excellent service.

Skills

Guest service passion

Excellent communication skills

Organizational skills

Problem-solving abilities

Reliability

Tools

Opera or Opera Cloud Property Management System

Windows (Word, Excel, PowerPoint)

Job description

A leading hospitality company in Dubai is seeking a passionate Concierge Supervisor to oversee the Concierge & Guest Service department. The role involves managing daily operations, coaching the team, and ensuring exceptional guest service. Ideal candidates will have strong communication and organizational skills, along with at least one year in a supervisory role within customer service. Join us to make an impact in a dynamic hotel environment with opportunities for growth.