Kitchens Dispatch Support Lead

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery service company in Dubai is seeking an experienced Dispatch Manager to oversee the dispatching of orders and ensure compliance with food safety regulations. You will lead the dispatch team, resolve delivery issues, and maintain performance metrics. Candidates should have experience in managing dispatch operations and strong knowledge of food safety standards. This is a full-time position with no remote work option.

Qualifications

• Experience in managing dispatch operations.
• Strong understanding of food safety regulations and hygiene standards.
• Ability to lead and train a team.

Responsibilities

• Ensure operations shift checklist is completed.
• Supervise and lead dispatch team.
• Resolve issues arising from orders or deliveries.

Job description

Whats On Your Plate

• Ensures that operations shift checklist is completed as required (opening mid and closing)
• Ensures that all techs and internet connection are functioning all throughout the shifts.
• Supervise and lead dispatch team providing training and support as needed.
• Manage the dispatching of orders from operating partners to riders effectively
• Resolves issues arising from orders or deliveries and coordinates with the customer riders and customer service center.
• Ensure that partners comply with existing food safety regulations and maintain high standards of hygiene.
• Accomplish regular food safety checks and audits as per established inspection procedures of the kitchen.
• Ensures accurate and timely communication between customers riders and dispatchers.
• Ensure that all dispatch activities comply with company policies industry regulations and safety standards.
• reports to kitchen managers all problems that occur during the shift and when possible rectify the problems as it occured.
• Maintain and manage kitchen performance metrics such as FIR AVTC Vendor Delay Vendor Net Fail.
• Ensures that all kitchen visitors accomplish visitor questionnaires and health declarations before allowing entry to the kitchen premise.
• Ensure compliance with company policies and industry regulations.

Remote Work : No

Employment Type : Full-time