Kids Club Manager - FIVE Palm Jumeirah

FIVE Hotels and Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel group in Dubai is seeking a Kids Club Manager to enhance guest experiences through supervision and coordination of activities. Ideal candidates should have 1-2 years of experience in a luxury environment, possess excellent communication and organizational skills, and demonstrate strong leadership qualities. This role provides a vibrant atmosphere for professional growth within a dynamic team. Join us and unlock your potential in a rewarding career focused on delivering exceptional services.

Qualifications

• 1-2 years experience in a Luxury Hotel environment.
• Fluency in English; additional languages are a plus.
• Experience in Forbes or LQA-rated properties is advantageous.

Responsibilities

• Maintain 'FIVE-Styled' ambiance at Kids Club.
• Organise and oversee kids' activities.
• Lead customer service excellence in Kids Club.
• Manage supplies and logistics for Kids Club.

Skills

Excellent Communication

Leadership

Organisational Skills

Interpersonal Skills

Time Management

Teamwork

Conversationalist

Job description

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Kids Club Team as a Kids Club Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A proven track record of 1-2 years in a Luxury Hotel environment in a supervisory or managerial Kids Club role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• Remarkable Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience for our Guests, even under pressure.
• Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Ensures the Kids Club maintains a ‘FIVE-Styled’ Ambiance, with an Exquisite level of Cleanliness and Order at all times.
• Expertly manages, tracks and receives supplies, ensuring they are readily available for Kids’ Club Team Members.
• Organises and controls groups of children up to capacity with appropriate ‘FIVERs,’ creating a Sensational Experience for each child.
• Leads by Example in providing Excellent Customer Service, fostering Strong Relationships within the Kids Club Team.
• Implements Training, Supervision, and Evaluations of Kids Club ‘FIVERs.’
• Communicates with the FIVE Tribe, Senior Management, and Heads of Department to facilitate Kids Club events.
• Tracks Payroll, Revenue, and Expense budgets with a keen Eye for Detail, contributing to the Financial well-being of the Kids Club.
• Organises, arranges, and oversees all Kids Club special events, birthday parties, and holiday events (Halloween, Easter, Christmas Gala, etc.) providing an Insta-Worthy and Memorable experience for Young Guests.
• Coordinates the Kids Club Activity Calendar, playing a key role in developing, evaluating, and improving activities, Infusing Excitement into every planned event.
• Appropriately communicates with parents and addresses concerns, ensuring a Personalised Understanding of individual Needs.

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). FIVE’s achievements highlight its Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com