Key Account Manager

DNV; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A maritime services company in Dubai is seeking a proactive Key Account Manager to drive business development and manage customer relationships. The ideal candidate will have 5-10 years of experience in the maritime industry, with strong communication and networking skills. This role involves creating customer-centric plans and identifying growth opportunities to ensure high satisfaction levels among clients.

Qualifications

• 5-10 years of experience in the maritime industry.
• Experience in managing technical queries from customers.
• Self-driven and highly engaged professional.

Responsibilities

• Identify and develop sales opportunities.
• Build and strengthen relations with key decision-makers.
• Create customer-centric Account Plans.

Skills

Excellent communication skills

Customer-centric mindset

Strong networking experience

IT savvy

Ability to travel

Education

Bachelor's degree in Naval Architecture/Marine Engineering/Nautical/Master Mariner

Tools

Microsoft Office

Job description

Overview

Local Unit & Position Description
Area UAE & North Africa is part of the Maritime Region M-M Middle East and Africa. The Area covers UAE Egypt and Morocco. We are seeking a proactive systematic and customer-oriented Key Account Manager to further strengthen our Business Development team in Dubai United Arab Emirates (UAE).

As main purpose s/he will own lead and coordinate the customer relationship for assigned Accounts continuously identify and develop sales opportunities to capture new and existing customers and be responsible for retaining and growing business for NB TOCA PSA and Advisory.

S/he will be part of the business development unit in Dubai. The unit's role is to be the first point of contact for customers with fleets of various ship types in service or with new-build projects. The position reports to the Area Business Development Manager and is based in Dubai UAE.

Local employment conditions apply.

Responsibilities

• Identify and develop sales opportunities to capture new business and keep track of customers existing contract portfolio to ensure renewal of agreements.
• Build and strengthen relations with key decision-makers and influencers within the assigned accounts, enabling a deep understanding and foresight of their needs.
• Ensure regular sales and marketing relations with the assigned accounts.
• Create customer-centric Account Plans with impactful goals, strategy and actions that ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.
• Monitor and report sales funnel and the performance of the assigned Accounts.
• Lead and support customer satisfaction reviews and identify and cascade within DNV any major challenges and concerns related to the DNV interaction with the account. Follow up with the findings and ensure that related improvement activities are executed.
• Cooperate with the technical team to ensure technical support and after-sales service.
• Proactively stay up to date with industry and market trends and best practices as well as DNV products services and processes to remain relevant towards customers and prospects.
• Support in resolving critical invoicing claims and follow-up on critical accounts receivables in close cooperation with the finance team.
• Promote and participate in marketing activities and events.

Qualifications

• Bachelors degree preferably in Naval Architecture/ Marine Engineering / Nautical / Master Mariner.
• Approximately 5 -10 years of experience within the maritime industry preferably from a class society ship owner/manager.
• Excellent communication and influencing skills obtained in a sales/customer relationship management environment
• Strong commercial awareness and a customer-centric mindset
• Strong networking experience within an international context
• Experience in managing technical queries from customers
• Self-driven and highly engaged professional
• Inspired by taking ownership and working in a global network
• IT savvy with well-known platforms (Microsoft etc)
• Fluent in English
• Availability to travel

Required Experience: Manager

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender religion race national or ethnic origin cultural background social group disability sexual orientation gender identity marital status age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Benefits may vary based on position tenure/contract/grade level