Junior Financial Messaging Expert

Dixio; Dubai; Remote; USD 35,000 - 50,000; Full time

Job summary

DiXiO is seeking a Junior Financial Messaging expert to join their remote team. In this role, you will provide technical support for financial messaging solutions while developing expertise in a niche field. Ideal candidates will possess strong communication skills, a background in IT or Engineering, and a desire to learn and grow in financial technology.

Benefits

Unlimited leave days

Work from anywhere

Qualifications

• Eager to learn and grow within financial technology.
• Good understanding of IT systems.
• Fluent in English; other languages a plus.

Responsibilities

• Provide 1st line support and troubleshoot customer issues.
• Work with experts to resolve technical issues.
• Gain knowledge of financial messaging protocols.

Skills

Communication Skills

Problem Solving

Analytical Thinking

Customer-Centric Approach

Education

Background in IT, Computer Science, or Engineering

Tools

IT Systems

Networking

Software Troubleshooting

Job description

We are hiring!

DiXiOis on a mission to innovate financial messaging, and now, you can be part of it too!

Are you looking to build a career around a rare and highly valued skill in the market? Well, look no further—today is your lucky day! DiXiO is hiring a Junior Financial Messaging expert. If you have technical support experience and are interested in developing expertise in this niche field, we want to hear from you!

In this role, you will work closely with the customer success team to gain expertise and develop your skills around Financial messaging support.

Things you will do:

Provide 1st line support, handling customer inquiries and troubleshooting issues.

Work closely with experts in the team and IT to escalate and resolve technical issues.
Gain hands-on exposure to financial messaging solutions and industry best practices.
Maintain detailed logs and reports of customer interactions and resolutions.
Learn and understand financial messaging protocols, standards, and security measures.
Progressively take on more advanced responsibilities as you move toward an expert role.

Qualifications:

• Background in IT, Computer Science, or Engineering.
• Eager to learn and grow within financial technology and messaging systems.
• Good understanding of IT systems, networking, and software troubleshooting.
• Strong communication skills with a customer-centric approach.
• Analytical thinker with problem-solving skills and attention to detail.
• Fluent in English (other languages are a plus).

Why You Will Love Working with Us:

If you are searching for an organization that invests in your professional career, look no further. We provide our Experts with the tools and resources needed to achieve their career aspirations. Plus, we are 100% remote, so you can work from anywhere, avoiding the 8:00 AM traffic. Our team enjoys unlimitedleavedays to maintain a healthy work-life balance.

About DiXiO

DiXiO is a company of SWIFT Experts operating in more than 50 countries. In recent years, DiXiO has established itself as the reference in the Financial Messaging industry and was registered as an official SWIFT agent. Today, DiXiO is the first global network of trusted experts, making financial messaging simple and secure through expert services and cloud solutions.