IVR & Data-Driven Business Analyst (Genesys)

VirtusaPolaris - Virtusa Corporation; Dubai; On-site; AED 150,000 - 250,000; Full time

Job summary

A leading technology consulting firm based in Dubai is seeking a Digital Banking Professional specialized in online and mobile banking solutions. The role involves gathering and analyzing business requirements, collaborating with technical teams to design solutions, and optimizing banking processes using IVR and other technologies. The ideal candidate will have strong analytical skills and a background in business process improvement. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• Strong experience in requirement gathering and analyzing business needs.
• Ability to collect and interpret data to inform business decisions.
• Proficient in process mapping and optimization techniques.

Responsibilities

• Collaborate with stakeholders to gather business requirements.
• Analyze data to identify trends and improve business processes.
• Document processes and create clear business requirement documents.

Skills

Requirement Gathering

Data Analysis

Process Mapping

Stakeholder Management

Documentation

Testing and Quality Assurance

Job description

A leading technology consulting firm based in Dubai is seeking a Digital Banking Professional specialized in online and mobile banking solutions. The role involves gathering and analyzing business requirements, collaborating with technical teams to design solutions, and optimizing banking processes using IVR and other technologies. The ideal candidate will have strong analytical skills and a background in business process improvement. Competitive compensation and opportunities for professional growth are offered.