IVF Patient Services Specialist: Scheduling & Billing

Bourn Hall Dubai; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A healthcare provider in Dubai is seeking a Patient Administrator to enhance patient care quality. The successful candidate will handle appointment scheduling, manage medical insurance processes, and oversee billing operations while ensuring excellent customer service. Applicants should have a Grade 12 education and 2–3 years of customer service experience in healthcare. Proficiency in MS Office and hospital information systems is essential.

Qualifications

• 2-3 Years' experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment.
• Knowledge of medical insurance terminologies and processes.

Responsibilities

• Manage the patient appointment scheduling and registration process.
• Handle the medical insurance process and related tasks.
• Manage the billing and cash-up process.
• Meet customer service expectations to improve patient service.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Numerical literacy

Medical terminology and procedures

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science, finance/accounting

Job description

A healthcare provider in Dubai is seeking a Patient Administrator to enhance patient care quality. The successful candidate will handle appointment scheduling, manage medical insurance processes, and oversee billing operations while ensuring excellent customer service. Applicants should have a Grade 12 education and 2–3 years of customer service experience in healthcare. Proficiency in MS Office and hospital information systems is essential.