IT Technician / Junior IT Engineer

Sundus Gulf; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services provider in Abu Dhabi is seeking a Junior IT Engineer / IT Technician to provide first-level technical support across the organization. The role involves assisting with system maintenance, data management, and network administration. Candidates should have a diploma or degree in IT, with up to 4 years of experience in technical roles, including a fundamental understanding of CCNA concepts. The successful applicant will support end users and maintain IT infrastructure, ensuring compliance with company policies.

Qualifications

• Understanding of networking concepts (LAN, WAN, Wi‑Fi, TCP / IP).
• Strong knowledge of Windows OS, MS Office, and IT hardware.
• 4 years of experience in IT support or technical assistance roles.

Responsibilities

• Provide day-to-day desktop and end-user support.
• Troubleshoot hardware, software, and basic network connectivity issues.
• Assist in onboarding new employees by preparing IT equipment.

Skills

CCNA fundamentals

Desktop Support

Digital Support

IT Administration

Network Support

Education

Diploma or Bachelor's degree in Information Technology

Job description

Job Code : JPC - 5685

Job Title : Junior IT Engineer / IT Technician

Location : Abu Dhabi

Job Purpose

The Junior IT Engineer / IT Technician provides first-level technical support to ensure the smooth operation of IT systems, hardware, and software across the organization. The role supports end users, assists with system maintenance, data management, network administration, and helps maintain IT infrastructure, security, and meeting room readiness.

Key Responsibilities

• Provide day-to-day desktop and end-user support for desktops, laptops, printers, and peripherals
• Perform data management tasks including system data updates, backups, and basic reporting
• Install, configure, and maintain computer systems, operating systems, and standard business applications
• Troubleshoot hardware, software, digital tools, and basic network connectivity issues
• Provide network and digital support, including LAN, Wi‑Fi, and basic routing / switching assistance
• Assist with IT administration tasks such as user account management, access rights, and asset tracking
• Support system administration activities under guidance, including monitoring system performance
• Arrange, configure, and support meeting rooms, video conferencing systems, and AV equipment
• Assist in onboarding by preparing IT equipment, system access, and workstation setup for new employees
• Perform routine system checks, updates, patching, and backups
• Escalate unresolved technical or network issues to senior IT staff or external vendors
• Maintain accurate documentation for IT assets, incidents, service requests, and system changes
• Ensure compliance with IT policies, procedures, and information security standards

Primary Skills

• CCNA fundamentals
• Desktop Support
• Digital Support
• IT Administration
• Network Support

Key Competencies & Skills

• Strong knowledge of Windows OS, MS Office, and IT hardware
• Understanding of networking concepts (LAN, WAN, Wi‑Fi, TCP / IP)
• Basic system administration and IT operations support
• Troubleshooting, analytical, and problem‑solving skills
• Good communication skills with a strong customer‑service mindset
• Ability to manage multiple tasks and support users efficiently
• Team‑oriented with the ability to work independently when required

Qualifications & Experience

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in data management, network & desktop support, IT administration, digital support, and system administration
• 4 years of experience in IT support or technical assistance roles
• CCNA or other relevant IT certifications are an advantage