IT Support Engineer

Exclusive Talent Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading HR agency in Dubai is seeking an experienced IT Support Engineer. This hands-on role involves managing Microsoft environments, networking, and user support. The ideal candidate has at least 4 years of IT experience and strong problem-solving skills. Excellent communication in English is required. Opportunities for career growth and technical challenges await you.

Qualifications

• Minimum 4 years of IT support/administration experience.
• Strong knowledge of Microsoft 365, networking, and security platforms.
• Excellent communication skills with fluent English.

Responsibilities

• New tenant setup and migrations in Microsoft 365.
• Managing SonicWall and Fortigate firewalls.
• Providing desktop and laptop support.
• Administering Windows Server and virtualization.
• Backup configuration and management.

Skills

Microsoft 365

Networking

Security platforms

Client-focused attitude

Problem-solving

Tools

SonicWall

Fortigate

Windows Server

Hyper-V

VMware

Nakivo

Veeam

Skykick

Job description

Overview

The Role

About the Role We are seeking an experienced and tech-savvy IT Support Engineer to join our IT Managed Services team in Dubai. This is a hands-on role that requires a strong technical background, problem-solving skills, and excellent communication abilities. The successful candidate will have a minimum of 4 years of IT experience with expertise in Microsoft administration, networking, security, and end-user support.

Responsibilities

• Microsoft Administration (SPO, Exchange, Office 365):
  • New tenant setup and tenant migrations
  • User account creation, Azure AD management
  • Domain setup (MX records, Office 365 integration) and domain issue diagnosis
  • Exchange account issue tracking and resolution
  • OneDrive and SharePoint setup / management
  • 365 and SharePoint security / dynamic groups
  • Intune setup and MDM management
• Networking:
  • Manage SonicWall and Fortigate firewalls, Edge Router, UDM (Unifi Dream Machine), and other enterprise-grade routers / APs
  • Switch configuration, management, and troubleshooting
  • VPN setup and management, conditional access on firewalls
• IT Infrastructure & User Support:
  • Printer / scanner setup and management
  • Desktop and laptop support (hardware & software)
  • Antivirus and endpoint protection management
  • Email security platforms (Mimecast, Mail Assure)
• Additional IT Services:
  • Windows Server administration (DNS, DHCP, Hyper-V, Windows Backup, clustering, failover)
  • Virtualization (Hyper-V, VMware, VirtualBox)
  • Server and NAS setup, RAID configuration (Synology / QNAP)
  • Backup configuration and management (Nakivo, Veeam, Skykick)

Requirements

Key Requirements:

• Minimum 4 years of IT support / administration experience
• Strong knowledge of Microsoft 365, networking, and security platforms
• Excellent communication skills with fluent English
• Strong problem-solving skills and a client-focused attitude

Preferred Skills (Added Advantage)

• Experience with Mac environments
• IP Telephony (Avaya, Grandstream)
• CCTV systems (Hikvision)
• UAE Driving License
• Linux server administration

About the company

Welcome to Exclusive Talent Human Resource Consultancies Co., a leading Human Resource Agency based in the heart of Dubai. Specializing in staffing solutions across the Middle East, our agency excels in providing flexible temporary to permanent placement options tailored to diverse organizational needs. Covering major markets including Saudi Arabia, Qatar, and the UAE, Exclusive Talent offers a broad network of highly skilled professionals across various industries. Utilizing advanced AI technology, our agency efficiently matches candidates with the precise skills and qualifications required for each role. With expertise in recruiting at all levels—from entry-level positions to mid-management and C-suite roles—Exclusive Talent delivers comprehensive staffing solutions that support both immediate and long-term business objectives. Whether for temporary, hybrid, or permanent staffing needs, our agency ensures that the right talent is available to meet evolving demands and drive success.