IT Support Analyst

MENA Recruit Pty; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An international law firm is seeking an IT Support Analyst in Dubai. The role involves providing comprehensive IT support with a strong emphasis on customer service. Candidates should have experience in a Service Desk environment and possess solid knowledge of MS Windows and Office. The position requires working onsite five days a week, with a salary range of AED 16,000 to AED 18,000 depending on experience.

Qualifications

• Aminable to working in office 5 days a week.
• Experience of working on a busy Service Desk supporting a large international customer base.
• Sound knowledge of supporting MS Windows and Office particularly Outlook and Word.

Responsibilities

• Provide all aspects of IT support.
• Take ownership of IT issues through to resolution.

Skills

Customer service focus

Experience in IT support

Knowledge of MS Windows and Office

Understanding of PC hardware/software

Knowledge of Document Management Systems

Experience with Active Directory

Understanding of SCCM

Troubleshooting telephone systems

Experience with ITSM software

Job description

Overview

Hiring IT Support Analyst to be based in Dubai. Salary Range: AED16000 AED18000 depending on experience. Our client, an international law firm, is seeking to recruit an IT Support Analyst with a high focus on delivering an excellent level of customer service. The Analyst will provide all aspects of IT support and take ownership of IT issues through to resolution.

Responsibilities

Provide all aspects of IT support and take ownership of IT issues through to resolution.

Requirements / Qualifications

• Amenable to working in office 5 days a week
• Experience of working on a busy and demanding Service Desk supporting a large international customer base ideally within a legal practice
• Sound knowledge of supporting MS Windows and Office particularly Outlook and Word
• A good understanding of PC Hardware and software setup and configuration
• Knowledge of Document Management Systems preferably iManage
• Experience of using Active Directory
• Understanding of a software deployment package such as SCCM
• Knowledge of legal specific applications such as InterAction Intapp is an advantage
• Experience of troubleshooting and supporting telephone systems
• Experience of logging tickets in ITSM call logging software

If this sounds like the role for you please reach out or send your CV/resume and covering letter to.

Required Experience

IC