IT Support

Duncan & Ross; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent IT service provider in Dubai is looking for an IT Support professional. The role involves managing IT infrastructure, providing first-level technical support, and ensuring data security. The ideal candidate will have a Bachelor's degree in Computer Science or a related field and be proficient in troubleshooting, network management, and system security. The position offers a dynamic work environment with opportunities to collaborate across branches.

Benefits

Laptop/Workstation

Opportunity to collaborate with other branches

Qualifications

• Familiarity with Windows, macOS, and Linux operating systems.
• Proficiency with networking equipment for performance management.
• Knowledge of antivirus programs and cybersecurity measures.

Responsibilities

• Maintain and update computer systems for optimal performance.
• Diagnose and resolve technical issues for staff members.
• Manage IT network and ensure security and efficiency.

Skills

Troubleshooting

Network Management

Data Security

Customer Support

Education

Bachelor's degree in Computer Science or related field

Tools

Wireshark

Microsoft Intune

TeamViewer

Job description

Position Purpose

The IT Support plays a critical role in ensuring the smooth operation of the Duncan and Ross IT infrastructure. This position is responsible for providing first-level technical support maintaining hardware and software systems and ensuring the security and reliability of network operations. This role supports end-users by resolving technical issues efficiently and proactively contributing to the continuous improvement of Duncan and Ross IT services.

Responsibilities

• System Maintenance: Regularly updating and maintaining computer systems ensuring that all software and hardware are functioning correctly. This includes installing updates and patches configuring new systems and performing routine performance checks.
• Troubleshooting: Diagnosing and resolving technical issues reported by staff members. This involves understanding a variety of issues from network connectivity problems to software malfunctions and hardware failures.
• Support: Providing technical support to all employees which encompasses explaining complex technical information in a comprehensible manner to non-technical staff and ensuring they can use necessary technology effectively.
• Network Management: Setting up and maintaining the organizations IT network including managing servers routers switches and other networking equipment and ensure network security and efficiency.
• Data Security: Implementing and managing security protocols to protect against data breaches and cyber threats. This entails regular security audits enforcing security policies and educating staff on best practices.
• Documentation: Keeping detailed records of configurations installations and fixes performed. Documentation helps with tracking issues managing inventories and training new staff.

Qualification Standards Knowledge & Experience

• Operating Systems: Familiarity with Windows macOS Linux and other operating systems including their installation configuration and troubleshooting.
• Networking Tools: Proficiency with networking equipment such as routers switches and firewalls along with tools like Wireshark and SolarWinds for network monitoring and troubleshooting.
• Remote Support Software: Tools like TeamViewer AnyDesk and Microsoft Remote Desktop to provide remote technical support.
• System Management Utilities: Use of configuration management tools like Microsoft Intune SCCM (System Center Configuration Manager) Manage Engine or NinjaOne for managing and automating IT infrastructure.
• Security Software: Knowledge of antivirus programs firewalls encryption tools and other cybersecurity measures to protect the network and systems.
• Diagnostic Tools: Utilization of diagnostic software like HWMonitor CPU-Z and MemTest86 to analyze system performance and diagnose hardware issues.

Education & Training

• Bachelors degree in computer science Information Technology or a related field (or equivalent experience)

Compensation & Benefits

• Laptop/Workstation.
• Opportunity to visit and collaborate with other Duncan and Ross branches.

Vertical

Corporate