IT Help Desk Engineer

Sharaf DG; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in Dubai is seeking a proactive IT Help Desk Engineer with 4-5 years of experience in POS installation and end-user support. Your responsibilities include maintaining POS terminals and providing help desk support. A valid UAE driving license and personal vehicle are essential for this role.

Qualifications

• 4-5 years of hands-on experience in IT support and POS system installation.
• Strong knowledge of networking basics, endpoint security, and retail IT environments.
• Valid UAE driving license and personal vehicle required.

Responsibilities

• Install, configure, and maintain POS terminals across retail outlets.
• Provide Level 1 and Level 2 help desk support for devices.
• Troubleshoot hardware and software issues for end-users.

Skills

IT support experience

POS system installation

Windows OS

Troubleshooting skills

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Job description

IT Help Desk Engineer Jobs in Dubai, UAE

Job Description

Job Summary:

We are seeking a skilled and proactive IT Help Desk Engineer with 4–5 years of experience in POS installation and end-user support. The ideal candidate will be responsible for ensuring the readiness and functionality of cashier POS terminals, laptops, and desktops across Retail Stores and Head office. A valid UAE driving license and access to a personal vehicle are mandatory for this role.

Key Responsibilities:

• Install, configure, and maintain POS terminals at cashier stations across retail outlets.
• Provide Level 1 and Level 2 help desk support for desktops, laptops, printers and POS systems.
• Troubleshoot hardware and software issues related to end-user devices and peripherals.
• Ensure timely resolution of IT support tickets and maintain documentation of incidents.
• Coordinate with vendors and internal teams for hardware replacements and upgrades.
• Perform routine checks to ensure device readiness and compliance with IT standards.
• Support IT asset management and inventory tracking.
• Travel to various store locations across the UAE as required.

Requirements

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 4-5 years of hands-on experience in IT support and POS system installation.
• Strong knowledge of Windows OS, networking basics, and endpoint security.
• Familiarity with retail IT environments and cashier terminal configurations.
• Excellent troubleshooting and communication skills.
• Ability to work independently and manage multiple priorities.
• Valid UAE driving license and personal car – mandatory.