IT Help Desk

Infinex; Dubai; On-site; AED 51,000 - 60,000; Full time

Job summary

A leading IT company in Dubai is seeking an IT Help Desk professional to provide technical assistance and support for internal users. Responsibilities include responding to IT support requests, troubleshooting hardware and software issues, and conducting system upgrades. Candidates should have experience in IT support roles, strong knowledge of operating systems, and excellent problem-solving skills. Competitive salary and opportunities for professional growth are offered in this dynamic environment.

Benefits

Competitive salary of AED 60000

Dynamic and innovative IT environment

Room for professional growth

Qualifications

• Proven experience in IT support roles.
• Strong knowledge of networking protocols.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Respond to IT support requests and provide timely solutions.
• Install, configure, and troubleshoot hardware and software.
• Train users on basic IT functions and best practices.

Skills

IT support experience

Knowledge of operating systems

Problem-solving abilities

Communication skills

Customer service orientation

Education

Bachelor's degree in Computer Science or related field

Certifications such as CompTIA A+, Network+, or Security+

Tools

Help desk ticketing systems

Remote desktop support

Job description

infinitex is a leading company in Dubai, UAE, operating in the IT industry. We are currently seeking a dedicated IT Help Desk professional to join our team on a contract. This role will play a crucial part in providing technical assistance and support to our internal users, ensuring smooth operations and high productivity.

Key Responsibilities:

• Respond to IT support requests and provide timely solutions
• Install, configure, and troubleshoot hardware and software issues
• Collaborate with other IT team members to resolve complex problems
• Maintain accurate records of technical issues and solutions
• Conduct regular system upgrades and optimizations
• Train users on basic IT functions and best practices

Requirements & Skills:

• Proven experience in IT support roles
• Strong knowledge of operating systems and networking protocols
• Excellent problem-solving and communication skills
• Ability to prioritize and manage multiple tasks efficiently
• Certification in IT or relevant field is a plus
• Familiarity with help desk software and remote desktop tools

Preferred Qualifications:

• Bachelor's degree in Computer Science or related field
• Additional certifications such as CompTIA A+, Network+, or Security+
• Experience working in a fast-paced environment

Benefits / Why Join Us:

• Competitive salary of AED 60000
• Opportunity to work in a dynamic and innovative IT environment
• Room for professional growth and skill development

Core Technical Skills:

• Hardware troubleshooting
• Software installation
• Network configuration
• Operating system management
• Help desk ticketing systems
• Remote desktop support

Soft Skills:

• Customer service orientation
• Team collaboration
• Time management
• Problem-solving
• Adaptability

Suggested Tags:

IT Help Desk, IT Support, Hardware, Software, Networking, Troubleshooting, Customer Service, Communication, Teamwork, Problem-Solving