International Order Management Specialist – Dubai

Stryker; United Arab Emirates; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global medical technology company is seeking an International Order Management Specialist in Dubai. You will ensure exceptional service through seamless order management and operational support. Responsibilities include coordinating orders, managing inventory, and client support. Ideal candidates will have a Bachelor's degree in a relevant field, experience in customer service or order management, and proficiency in ERP systems such as Oracle or SAP. Join us to make a tangible impact on customer satisfaction.

Qualifications

• 0-4 years’ experience in customer service, order management, or operational support.
• Excellent command of English, both written and spoken.
• Knowledge of international trade and export documentation preferred.

Responsibilities

• Coordinate customer orders ensuring timely processing and shipment.
• Audit and manage inventory with warehouses.
• Provide client support managing returns, credits, and inquiries.

Skills

Customer service

Order management

Analytical skills

Organizational skills

Problem-solving skills

Multilingual skills

Education

Bachelor's degree in Business, Logistics, or related discipline

Tools

ERP systems (Oracle, SAP)

Job description

Work Flexibility: Hybrid or Onsite

International Order Management Specialist – Dubai

As an International Order Management Specialist based in Dubai, you will play a key role in ensuring Stryker’s customers receive exceptional service through seamless order management, on-time delivery, and efficient operational support. Reporting to the International Customer Service Manager, you will coordinate orders, shipments, and documentation, support processes, and assist with tender submissions. This is an exciting opportunity for a proactive, detail-oriented professional who thrives in a collaborative, fast-paced environment and wants to make a tangible impact on customer satisfaction and business success.

What You Will Do

• Coordinate customer orders, ensuring timely processing, confirmation, shipment, and accurate documentation.
• Audit and manage inventory, liaising with warehouses and 3PL partners to maintain stock availability and rotation.
• Provide client support, including managing returns, credits, repairs, and responding to customer inquiries.
• Support internal teams with operational and business support, including price checks, availability, reporting, and document preparation.
• Assist with tender preparation and submission by gathering required documentation, ensuring compliance with internal and external requirements.
• Maintain customer and distributor records, including letters of authorization, agreements, and order history.
• Collaborate with Finance, RAQA, Purchasing, and Technical Service teams to ensure compliance and timely resolution of operational issues.
• Participate in projects and initiatives to improve customer service, processes, and operational efficiency.

What You Will Need

Required:

• Bachelor’s degree in Business, Logistics, or related discipline, or equivalent experience
• 0-4 years’ experience in customer service, order management, or operational support within an international environment
• Experience in ERP systems (Oracle, SAP)
• Excellent command of English, both written and spoken
• Strong analytical, organizational, and problem-solving skills
• Ability to take ownership, work independently, and collaborate with diverse teams

Preferred:

• Knowledge of international trade and export documentation
• Experience in medical device or healthcare industry
• Multilingual skills (Arabic or other languages)

Diversity is important to us. We welcome applications from people regardless of their ethnic, national or social origin, gender, disability, age, or sexual identity.

Please note that the internal job title may differ from the advertised title.

Travel Percentage: 10%