Individual Distribution Manager

Cigna; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global health service company in Dubai is looking for a Sales (IC) Manager to lead the Individual sales and retention teams. The successful candidate will drive new business and retention targets, manage broker relationships, and ensure compliance across all processes. With a focus on health insurance in the UAE, this role requires strong leadership and excellent communication skills. Candidates should have 7–10 years in health insurance and a bachelor's degree in a relevant field. Competitive benefits and hybrid working are included.

Benefits

Permanent contract

Private Medical Insurance

Educational Development Program

Hybrid working environment

Qualifications

• 7–10 years in health insurance, with at least 2 years in a supervisory or leadership role.
• Proven record in sales delivery and retention growth.

Responsibilities

• Deliver new business and retention targets for the Individual business.
• Drive disciplined pipeline management and accurate Salesforce forecasting.
• Coach and develop the sales and retention teams for consistent performance.
• Build strong broker and aggregator partnerships to enhance conversion.

Skills

Strong understanding of UAE individual health insurance

Familiarity with Salesforce

Excellent communication skills

Stakeholder management

Leadership skills

Education

Bachelor’s degree in business, Finance or related field

MBA preferred

Tools

Salesforce

Job description

The job profile for this position is Sales (IC) Manager, which is a Band 4 Management Career Track Role.

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

ABOUT US

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna’s mission is to help our customers improve their health, well‑being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting‑edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change.

YOUR JOB

In your role of Individual Distribution Manager, you will support the growth and retention of Cigna Healthcare’s Individual business across the UAE through both direct and intermediary channels.

The role focuses on sales execution, performance management, and commercial discipline, ensuring sustainable and compliant delivery under the direction of the Director, Individual & SME Distribution.

You’ll lead the Individual sales and retention teams, strengthen broker relationships, and work cross‑functionally with Product, Finance, Underwriting, Compliance, Marketing and IT to deliver strong results and a positive customer experience.

MAIN RESPONSIBILITIES

• Deliver new business and retention targets for the Individual business.
• Drive disciplined pipeline management and accurate Salesforce forecasting.
• Coach and develop the sales and retention teams for consistent performance.
• Build strong broker and aggregator partnerships to enhance conversion.
• Partner with Product, Finance and Underwriting to support pricing and margin optimization.
• Champion compliance and operational excellence across all processes.
• Foster a customer health first culture and manage escalations effectively.
• Promote Salesforce adoption, data accuracy and process improvement.
• Drive collaboration with Marketing and Digital to improve lead quality.

SKILLS AND KNOWLEDGE NEEDED

• Education Level: Bachelor’s degree in business, Finance or related field (MBA preferred).
• Specific Knowledge
  • Strong understanding of UAE individual health insurance, including broker and aggregator dynamics.
  • Familiarity with Salesforce, compliance frameworks, and regulatory requirements (CBUAE, DHA, DOH).
  • Commercial judgement and ability to interpret P&L metrics.
  • Excellent communication, stakeholder management and leadership skills.
• Experience
  • 7–10 years in health insurance, including at least 2 years in a supervisory or leadership role.
  • Proven record in sales delivery, conversion management and retention growth.

WHAT WE OFFER

• Permanent contract
• Role shift and working hours: 40 hour working week (Monday to Friday, 9am–6pm with 1 hour break).
• Training details: Cigna onboarding program
• Multicultural working environment with Hybrid working.
• Enjoy working from the comfort of your home 3 days per week and 2 days from our Middle East offices.
• Private Medical Insurance.
• Educational Development Program.

WHO WE ARE LOOKING FOR

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna today.