Human Resources Relationship Manager

Apt Resources; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality solutions firm in Dubai seeks an experienced Human Resources Relationship Manager to oversee HR service delivery for multiple boutique hotel clients. Responsibilities include managing HR processes, ensuring compliance with labor laws, and acting as the key liaison between clients and the firm. The ideal candidate will have extensive HR experience, strong communication skills, and a thorough understanding of UAE labor regulations. This role offers a competitive compensation package aligned with market standards.

Benefits

As per market standards

Qualifications

• Minimum of 12 years of HR experience, including 5 years in executive HR and international HR.
• Thorough knowledge of UAE Labor law.
• Ability to work independently and in a team.

Responsibilities

• Act as the primary HR Relationship Manager for assigned hotel clients.
• Prepare and present consolidated HR reports for management.
• Audit HR processes periodically for adherence to standards.

Skills

Problem-solving abilities

Conflict resolution skills

Relationship building

Education

Bachelor’s or Master’s degree in Human Resources, Business Administration, Hospitality Management

Tools

HR software (ERP, HRIS, ATS)

Job description

Apt Resources is seeking a dynamic and experienced Human Resources Relationship Manager to join a reputable hospitality solutions company headquartered in Dubai. In this pivotal role, you will be responsible for overseeing HR service delivery to multiple boutique hotel clients through a team of HRives placed at client sites. The role ensures process accuracy, compliance with labor laws, and timely payroll execution, while acting as the key liaison between client hotel management and the mother company. Success in this role depends on delivering flawless payroll accuracy, effective HR process ownership (Employee Records, Onboarding, Attendance, Leave Management, ESS, Accommodation, Assets allocation and retrieval, Recruitment for Client and for Future Hospitality Solutions), and professional, clear communication with all stakeholders.

Responsibilities

• Act as the primary HR Relationship Manager for assigned hotel clients, ensuring prompt query resolution and proactive HR support.
• Conduct regular review checks on HR Executive outputs: records, compliance registers, payroll error‑free delivery.
• Audit HR processes periodically for accuracy, adherence to SLAs, and client satisfaction.
• Prepare and present consolidated HR reports (payroll summaries, attrition, attendance, leave balances) for both client management and the outsourcing firm’s leadership.
• Ensure crisp, consistent, and professional communication with client Hotel General Managers / Owners on all HR matters.
• Escalate critical issues / risks (legal, compliance, manpower shortages) promptly to the head office.
• Mentor and develop HR Executives to ensure strong client‑facing HR advisory capability.
• Drive standardization of HR processes across all client properties served.
• Directly supervise a team of HR Executives deployed at client boutique hotels.
• Provide guidance, set performance metrics, monitor outcomes, and conduct appraisals for direct reports.
• Foster a service excellence culture within the HR team to ensure client satisfaction.
• Ensure accuracy of payroll data and statutory filings, protecting the firm and clients against financial penalties.
• Support budgeting for manpower, HR activities, and resource allocation across client hotels.
• Support business development efforts by participating in client pitches and showcasing robust HR processes.
• Contribute ideas for continuous improvement in HR outsourcing operations and service delivery frameworks.
• Ensure readiness to handle urgent client requirements (last‑minute hires, payroll revisions, compliance audits).

Requirements

• Bachelor’s or Master’s degree in Human Resources, Business Administration, Hospitality Management, or related discipline.
• A minimum of 12 years of HR experience, with at least five years of executive HR experience and at least five years of international HR experience.
• Ability to build and maintain professional relationships with all levels of staff.
• Strong problem‑solving abilities and conflict resolution skills.
• Hands‑on experience with HR software (ERP, HRIS, ATS).
• Ability to work independently and as part of a team in a fast‑paced environment.
• Ability to interpret business and operational needs and develop integrated, creative solutions.
• Must be able to use judgment and diplomacy in interfacing with all levels of employees.
• Thorough knowledge of UAE Labor law.

Benefits

As per market standards