Housekeeping Supervisor

Rotana Hotels & Resorts; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Housekeeping Supervisor to ensure exceptional cleaning standards and guest satisfaction. The ideal candidate should have hospitality training and prior supervisory experience within housekeeping. Responsibilities include preparing job assignments, supervising cleaning operations, and training staff. Strong English communication skills and an eye for detail are essential for this role, offering the opportunity to work in a dynamic environment.

Qualifications

• Previous minor supervisory experience within the Housekeeping Department.
• Good command of written and spoken English.
• Ability to work well under pressure.

Responsibilities

• Prepare Housekeeping Attendants job assignments.
• Supervise cleaning of guest rooms, corridors and stairwells.
• Inspect areas cleaned using a checklist.
• Train and assist Housekeeping Attendants.

Skills

Customer service

Interpersonal skills

Problem-solving

Computer literacy

Education

Diploma or vocational training in hospitality

Tools

Opera

Job description

Overview

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

Responsibilities

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Qualifications

You should ideally have a diploma or vocational training in hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English, strong interpersonal and problem solving abilities are essential. Computer literacy and previous experience with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross-cultural sensitivity and a concern for quality and an eye for detail. You will work well under pressure in a fast-paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results