Housekeeping Supervisor

Al Ain Rotana; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Abu Dhabi is looking for a passionate Housekeeping Supervisor to lead a team and ensure the highest standards of cleanliness and guest satisfaction. The role involves preparing job assignments, supervising staff, and maintaining operational efficiency. Candidates should have a diploma in hospitality, prior supervisory experience, and excellent communication skills. This position offers the opportunity to enhance guest experiences while working in a dynamic environment.

Qualifications

• Previous minor supervisory experience within a hotel Housekeeping Department is required.
• Good command of written and spoken English communication skills is essential.
• Strong interpersonal and problem-solving abilities are necessary.

Responsibilities

• Supervise Housekeeping Attendants to achieve operational objectives.
• Prepare job assignments and issue keys to housekeeping staff.
• Inspect cleaned areas and ensure standards are met.
• Train and assist Housekeeping Attendants.

Skills

Customer Focus

Effective Communication

Teamwork

Supervising People

Education

Diploma or vocational training in hospitality

Tools

Opera

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities

As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Skills

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results