Housekeeping Coordinator

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Housekeeping Coordinator to ensure exceptional guest experiences through effective oversight of Housekeeping operations. Responsibilities include administrative tasks, logging maintenance, and coordinating team assignments. The ideal candidate should have 1+ years in a similar role within a luxury environment and possess strong problem-solving and communication skills. This position offers a competitive salary and various employee benefits.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast

50% off at bars and restaurants

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Company Accommodation

Transportation to and from work

Uniform with complimentary laundry

Service Charge

Qualifications

• 1+ year of experience in a similar position in a luxury 5-star brand.
• Comfortable communication in English.
• Pre-opening experience is advantageous.

Responsibilities

• Oversee Housekeeping Office operations to ensure guest satisfaction.
• Provide administrative support including emails and filing.
• Log and action maintenance and housekeeping requests.
• Update housekeeping assignments throughout the day.

Skills

Problem-solving

Attention to detail

Interpersonal skills

Adaptability

Communication

Education

High school education

Tools

PMS

Payroll systems

Purchasing systems

Job description

Who we are: Our Hotels work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration, and appreciation.

Diversity and Inclusion

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email so that we can discuss how we can support you through the process.

Job Overview

We are seeking a Housekeeping Coordinator to join our team at The Lana Dorchester Collection in Dubai.

As a Housekeeping Coordinator, you will be responsible for overseeing the Housekeeping Office operations to ensure our guests receive nothing but the best experience.

What you’ll do

• Provide administrative assistance, including emails, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining departmental record logs.
• Ensure that all calls and requests are actioned and completed as per standards.
• Log and action all maintenance, PPM, marble polishing, pest control, and carpet shampooing.
• Ensure that all keys and work mobiles are inventoried and signed in and out daily.
• Completes inventories of all Housekeeping amenities and cleaning supplies and arranges orders as required.
• Update VIP occupancy, special requests with all housekeeping team.
• Prepare and update housekeeping assignments as required throughout the day.
• Follow up on arrivals and departures and update Housekeeping team accordingly.
• To ensure all Lost and Found is logged and stored as per policy and procedures.

What you’ll get

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for problem-solving, attention to detail, and ability to quickly adapt to a constantly changing environment.
• As a detail-oriented and hands-on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate, dynamic, and guest-focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• You will be knowledgeable of PMS and be computer literate.
• You will be able to comprehend payroll and purchasing systems to update as necessary.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You will be organized, articulate, and adaptable.
• You will have at least 1 year of experience in a similar position in a luxury 5-star brand with some pre-opening experience. Middle East experience would be advantageous.
• You will have a high school education and bring your past experience working for luxury hotels.

Job Location: United Arab Emirates, Dubai

Required Experience: At least 1 year of experience in a similar position in a luxury 5-star brand.