Head Butler: Guest Experience Leader

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Head Butler to oversee daily operations of the Butler Department, ensuring high personalized service for residents. You will support the Guest Experience Manager and promote service excellence. The ideal candidate has 3-5 years of relevant experience, with at least 2 years in a supervisory role, demonstrating strong leadership and organizational skills. This full-time position emphasizes managing a multi-cultural workforce and adhering to industry standards.

Qualifications

• Minimum 3 - 5 years relevant experience with at least 2 years at a supervisory level.
• Ability to ensure security and confidentiality of guest and hotel information.

Responsibilities

• Oversee day-to-day operations of the Butler Department.
• Support Guest Experience Manager in departmental planning.
• Ensure compliance with Forbes Travel Guide and LQA standards.

Skills

Good organizational skills

Excellent leadership & communication skills

Ability to manage a multi-cultural workforce

Knowledge of Opera Property Management System

Education

Degree from School for Tourism & Hotel Management

Job description

A leading hotel chain in Dubai seeks a Head Butler to oversee daily operations of the Butler Department, ensuring high personalized service for residents. You will support the Guest Experience Manager and promote service excellence. The ideal candidate has 3-5 years of relevant experience, with at least 2 years in a supervisory role, demonstrating strong leadership and organizational skills. This full-time position emphasizes managing a multi-cultural workforce and adhering to industry standards.