Head - Baggage Operations Resilience & Compliance

Dubai Airports; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading airport management company in the UAE seeks a Head of Baggage Operations Resilience & Compliance. This role involves overseeing baggage operations to ensure a seamless passenger experience, developing operational strategies, and managing relationships with stakeholders. The ideal candidate has a Bachelor's degree and 7-10 years of relevant experience in airport management, with strong customer service skills and proficiency in Microsoft Office. This position offers opportunities for growth and innovation within a dynamic environment.

Qualifications

• 7-10 years of relevant experience in airport management and related fields.
• Experience in safety & security, facilities management, and service partner management.

Responsibilities

• Develop and implement a safe and effective operations strategy.
• Ensure infrastructure availability for duty teams.
• Manage relationships with stakeholders to meet operational goals.
• Support performance improvement activities.
• Conduct briefings and performance reviews for strategy communication.

Skills

Customer service experience

Influencing and negotiation skills

Proficiency in Microsoft Office

Education

Bachelor's degree in Business Administration/Hospitality Management/Airports & Aviation management/Terminal Operations Management

Job description

THIS IS WHAT PERFECTION LOOKS LIKE

Service & Operations

Head - Baggage Operations Resilience & Compliance

The baggage operations team, your goal is to ensure that every passenger has a seamless and enjoyable experience from the moment they check in their baggage to when they collect it at their destination. You will work alongside other professionals to oversee the efficient handling and transportation of passengers' baggage and ensure that all terminal facilities related to baggage operations, such as baggage drop-off and collection points, are properly maintained. Your focus will be on providing excellent customer service and ensuring that passengers feel valued and at the center of our operations.

What you’ll deliver

• You’ll develop and implement a safe and effective Landside operations strategy, including performance targets and operational plans, in collaboration with peer groups, the Head of Terminals, and key stakeholders, while communicating issues to the Vice President of Landside & Facilities.
• You’ll ensure the availability of infrastructure and resources, with support from Planning & monitoring unit and Engineering Services, to enable duty team to deliver on the day
• You’ll manage the relationship with other stakeholders at the Landside level (3rd parties and other parts of the DIA organisation) to ensure the delivery of the operational goals
• You’ll initiate, encourage, support performance improvements activities & projects within the Landside to enhance the passenger experience at all touchpoints.
• You’ll conduct monthly briefings and performance reviews to communicate strategy and new procedures, act as the operational customer for Landside maintenance and enhancements, and monitor, analyse, and report performance and improvement actions to the Vice President of Landside & Facilities.

What you bring

• You’ll be educated to a bachelors degree level specialized in Business Administration/Hospitality Management / Airports & Aviation management / Terminal Operations Management.
• You’ll have at least 7-10 years of relevant experience.
• You’ll have experience in airport management, safety & security, infrastructure and facilities management, service partner management, and emergency, crisis, and disruption management, along with a background in aviation, facility management, hospitality, or a related field, strong customer service experience, proven influencing and negotiation skills, and proficiency in Microsoft Office.

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.