Hard Services Senior Manager

Farah Experiences LLC; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading entertainment company in Abu Dhabi seeks a Hard Services Senior Manager to oversee the operations of all facilities, ensuring peak performance of systems including HVAC and plumbing. The role involves managing maintenance operations, contractor performance, and budgets to create an exceptional experience for both guests and staff. The ideal candidate will have over 10 years of technical experience, strong leadership skills, and the ability to drive compliance with safety standards.

Qualifications

• Minimum 10 years of hands-on technical experience in installation, commissioning, or supervision.
• Minimum 5 years of leadership experience managing engineers, contractors, or technical teams.
• Excellent English communication skills.

Responsibilities

• Lead and manage all Hard Services operations, including HVAC, electrical, and plumbing systems.
• Oversee preventive maintenance programs and asset management.
• Manage departmental budgets and P&L performance.

Skills

HVAC systems

Electrical systems

Civil engineering

Leadership skills

MS Office skills

Education

Certified/qualified HVAC Engineer

Engineering or Facilities Management degree

Tools

AutoCAD

CMMS systems (MAXIMO, CAFM)

Job description

Join us at Miral Experiences!

Miral Experiences is a region’s leader in the management and operation of world‑class, award‑winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

We are seeking an experienced Hard Services Senior Manager to lead our Hard Services Division and ensure that all facilities, equipment, and attractions operate at peak performance. This leadership position plays a critical role in maintaining our building‑wide systems—including HVAC, electrical, civil, plumbing, firefighting, kitchen equipment, irrigation, stormwater, gas systems, and more. You will oversee daily maintenance operations, major technical projects, preventive maintenance programs, contractor performance, asset management, and compliance with all relevant safety and regulatory standards. This role also involves managing budgets, optimizing costs, and ensuring an exceptional environment for both colleagues and guests.

Key Responsibilities

• Lead and manage all Hard Services operations, including HVAC, electrical, civil, plumbing, firefighting, and water systems.
• Oversee preventive maintenance (PM) programs, CMMS accuracy, and asset management to ensure maximum equipment uptime.
• Manage departmental budgets, P&L performance, cost‑saving initiatives, and resource planning.
• Supervise and develop engineering teams and contractors, ensuring high performance, compliance, and safety standards.
• Drive technical excellence through project management of installations, refurbishments, inspections, and facility upgrades.
• Monitor KPIs, service requests, and operational performance to deliver exceptional facility reliability and guest satisfaction.
• Review technical documentation, approve PM/SOP procedures, allocate manpower, and ensure efficient maintenance workflows.
• Coordinate with operational departments to support daily facility needs and communicate scheduled downtimes or service interruptions.
• Lead recruitment, training, and performance management within the Hard Services Division.

Essential Qualifications & Experience

• Certified/qualified HVAC Engineer, Electrical Engineer, Civil Engineer, or Gas/Oil Engineer.
• Minimum 10 years of hands‑on technical experience in installation, commissioning, or supervision.
• Minimum 5 years of leadership experience managing engineers, contractors, or technical teams.
• Strong knowledge of:
  • HVAC (FAHU, AHU, FCU)
  • BMS
  • Pumping and water treatment systems
  • Fountains/aquatics
  • Boilers and heat exchangers
  • Firefighting and suppression systems
  • Basic electrical systems
• Excellent English communication skills.
• Strong MS Office skills (Excel, Word, PowerPoint).

Desirable Qualifications

• Certified Facilities Manager or similar accreditation.
• Experience in hospitality or theme park maintenance operations.
• Knowledge in AutoCAD, CMMS systems (MAXIMO, CAFM), Oil & Gas, project management.
• Engineering or Facilities Management degree.
• Landscaping and lighting engineering knowledge.

Key Competencies

• Strong leadership and interpersonal skills
• Customer service mindset
• Analytical and detail‑oriented
• Ability to work independently with minimal supervision
• Skilled in evaluating performance, ensuring quality, and driving operational excellence
• Highly organized with the ability to manage multiple priorities

Shape the Future With Us

At Miral Experiences, we don’t just create world‑class destinations — we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind‑the‑scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do. We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.