Guest Services & Housekeeping Office Specialist

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is looking for passionate Housekeeping professionals to deliver exceptional customer service. The role involves managing keys, handling phone inquiries, and ensuring cleanliness in the Housekeeping Office. Ideal candidates should have a diploma in hospitality and prior experience in similar roles, with excellent English communication skills and computer literacy preferred. Join a diverse team dedicated to quality and guest satisfaction.

Qualifications

• Good command of written and verbal English communication skills.
• Previous experience in a similar role.
• Computer literacy.

Responsibilities

• Safeguard and manage all keys and documents in the Housekeeping Office.
• Sort and manage daily activity reports.
• Answer phone calls following proper etiquette.
• Handle Lost & Found items.
• Maintain cleanliness of Housekeeping Office.
• Update housekeeping files regularly.

Skills

Customer Focus

Teamwork

Adaptability

Interpersonal Skills

Education

Diploma or vocational training in hospitality

Tools

Opera

Job description

A luxury hotel in Ras Al Khaimah is looking for passionate Housekeeping professionals to deliver exceptional customer service. The role involves managing keys, handling phone inquiries, and ensuring cleanliness in the Housekeeping Office. Ideal candidates should have a diploma in hospitality and prior experience in similar roles, with excellent English communication skills and computer literacy preferred. Join a diverse team dedicated to quality and guest satisfaction.