Guest Service Center Supervisor

Minor International; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand is seeking a hotel ambassador in Ras Al Khaimah, UAE. In this role, you will be responsible for creating memorable first impressions for guests while ensuring a positive experience. Candidates should have a strong customer service focus, previous experience in hotel front office operations, and excellent communication skills, including fluency in English. This is a full-time position with no remote work options.

Qualifications

• Strong focus on customer service is essential.
• Prior experience in hotel front office operations is preferred.
• Excellent communication skills; fluency in English is required.
• Experience with Front Office Systems is advantageous.

Responsibilities

• Serve as an ambassador for the hotel and brand.
• Monitor daily guest arrivals to ensure reservations are honored.
• Stay updated on hotel products, services, and facilities.
• Ensure compliance with brand standards and SOPs.

Skills

Customer service focus

Excellent communication skills

Fluency in English

Experience with Front Office Systems

Job description

KEY DUTIES AND RESPONSIBILITIES

In this role you are a key ambassador for the hotel and the brand and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative and public relations agent all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally you will monitor daily guest arrivals ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Experience with Front Office Systems

Remote Work

No

Employment Type

Full-time