Guest Service Agent at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hotel chain is seeking a Guest Service Agent in Dubai. This role involves welcoming guests, managing check-ins and check-outs, and delivering exceptional service in line with luxury hotel standards. Ideal candidates should have a passion for hospitality, strong communication skills, and experience in luxury hotels. The position offers an opportunity to create memorable experiences for guests.

Qualifications

• Passion for delivering exceptional service.
• Professional manner with an emphasis on hospitality.
• Calm, efficient, organized with attention to detail.
• Excellent grooming and communication skills.
• Experience in luxury hotels.

Responsibilities

• Check in and check out guests in a friendly manner.
• Accommodate special requests from guests.
• Maximize room occupancy through up-selling techniques.
• Comply with hotel security and health regulations.

Skills

Exceptional service delivery

Hospitality and guest service

Attention to detail

Communication skills

Calm and efficiency

Tools

OnQ

Job description

Overview

A Guest Service Agent at Waldorf Astoria Dubai International Financial Centre warmly welcomes guests, assists with check-in and check-out, and delivers seamless, personalized service from arrival to departure. The role embodies True Waldorf Service and Forbes Five-Star standards, ensuring every interaction is handled with genuine care to create an exceptional guest experience.

Responsibilities

• Check in arriving guests and check out departing guests in a friendly and caring manner, enlivening True Waldorf Service
• Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards
• Ensure that front office leaders are kept fully aware of any relevant feedback from guests
• Demonstrate a high level of engagement including True Waldorf Stories for our guests
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use correct procedures regarding acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow Waldorf Astoria brand standards
• Assist other departments, as necessary
• Perform related duties and special projects assigned

Qualifications

• A passion for delivering exceptional service
• Professional manner with an emphasis on hospitality and guest service
• Calm, efficient and organized with great attention to detail
• Excellent personal presentation, grooming and communication skills
• OnQ experience
• Experience in luxury hotels

What it’s like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

Job

Job: Guest Services, Operations, and Front Office