Guest Service Agent

Rotana Hotels; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Sharjah is seeking a Guest Service Agent to provide professional and engaging service to guests, ensuring their memorable stay. Responsibilities include check-in/check-out procedures, handling cash transactions, and collaborating with other departments. Ideal candidates are dynamic, self-motivated, and possess strong communication skills.

Qualifications

• Dynamic and self-motivated individual.
• Ability to handle cash and financial transactions.
• Experience in guest service or hospitality is a plus.

Responsibilities

• Provide professional and customer-focused service.
• Check-in and check-out guests following SOPs.
• Maintain operational readiness at the Guest Service Desk.

Skills

Professional and friendly service

Strong communication skills

Job description

We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward.

As a Guest Service Agent, you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm, and engaging service
• Give a warm welcome and check-in guests, taking into account the established SOPs
• Check out of departing guests in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy
• Corporately with colleagues from all departments, in particular Housekeeping, Finance, and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared, and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures, service standards, and have full knowledge of the hotel facilities and happenings