Guest Service Agent

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Guest Services Agent to coordinate operations and ensure memorable guest experiences. The ideal candidate will possess excellent communication skills, a strong service orientation, and flexibility to work various shifts. Previous hospitality experience is preferred.

Qualifications

• Friendly and professional demeanor.
• Ability to multitask in a fast-paced environment.
• Flexibility to work various shifts.

Responsibilities

• Coordinate all Guest Service operations.
• Handle baggage efficiently during a guest's stay.
• Ensure prompt delivery of guest-related communications.

Skills

Excellent communication skills

Customer service orientation

Detail-oriented

Team player

Problem-solving skills

Education

High school diploma or equivalent

Hospitality-related degree

Tools

Opera

POS systems

Job description

Overview

First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Novotel Bur Dubai.

Responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Coordinate all Guest Service operations communicating with colleagues to ensure that they are performing their functions in accordance with established hotel standards
• Coordinate prompt and efficient handling of baggage on arrival, during stay and upon departure
• Utilize knowledge of hotel facilities and local merchants and attractions
• Ensure incoming faxes are delivered to Guest rooms within 15 minutes of receiving
• Ensure that a bellman will arrive to collect bags within 10 minutes of a call from the Guest, and will inform the Guest if there is a delay.
• Ensure accurate posting of airport transfer charges to guest rooms and arranges additional transport requirements
• Keep an accurate record of all luggage delivered and collected, as well as all items delivered to rooms

Qualifications

• Excellent communication skills with a friendly and professional demeanor
• Strong customer service orientation with a passion for creating memorable guest experiences
• A friendly personality paired with professionalism and a high standard of personal presentation
• Detail-oriented with the ability to multitask in a fast-paced environment
• Collaborative team player with a positive attitude
• Creative problem-solving skills to address guest concerns effectively
• Proficiency in hotel management software, preferably Opera or similar POS systems
• Basic computer skills and ability to learn new technologies quickly
• Flexibility to work various shifts, including evenings, weekends, and holidays
• High school diploma or equivalent; hospitality-related degree is a plus
• Open manual driver’s license
• Previous experience in hospitality or customer service is preferred