Guest Service Agent

AccorHotel; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to create memorable experiences for guests. In this role, you will be the first point of contact, ensuring a warm welcome and exceptional service throughout their stay. You'll have the opportunity to showcase your service-focused personality while promoting hotel facilities and enhancing guest experiences through upselling. This full-time position offers a chance to grow within a diverse and inclusive environment, where your contributions will make a significant impact. If you are passionate about hospitality and eager to develop your talents, this is the perfect opportunity for you.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Service-focused personality is essential; experience is an asset.
• Fluency in English & Arabic; additional languages are a plus.

Responsibilities

• Greet guests, respond to requests, and provide exceptional service.
• Promote hotel facilities and enhance guest experiences.

Skills

Service-focused personality

Fluency in English

Fluency in Arabic

Customer service experience

Education

Bachelor's degree

Diplomas/certifications

Tools

Opera / Opera cloud

Job description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through upselling.

Qualifications:

Your experience and skills include:

• Service-focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera cloud or a related system.
• Fluency in English & Arabic; additional languages are a plus.
• Bachelor's or diplomas/certifications are required.
• Experience in a 5* hotel or relevant experience in the hotel industry is a must.

Additional Information:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Remote Work:
No

Employment Type:
Full-time