Guest Service Agent

Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality firm in Dubai is seeking a dynamic Guest Service Agent to provide excellent service and manage guest interactions. Applicants should have a degree in hospitality and prior experience in a Front Office Department. This full-time role requires strong communication skills and the ability to work well in a fast-paced environment.

Qualifications

• Previous experience in a Front Office Department within a hotel.
• Excellent written and verbal English communication skills.
• Knowledge of an additional language is preferred.

Responsibilities

• Offer consistently professional, friendly service.
• Ensure the Guest Service Desk is operationally prepared.
• Collaborate with colleagues from all departments.

Skills

Customer Driven

Proactive personality

Outgoing and approachable

Problem-solving abilities

Team player

Education

Degree in Hospitality

Tools

Opera

Job description

Overview

We are currently looking for dynamic, self‑motivated Front Office professionals who want to move their careers forward as a Guest Service Agent.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Give a warm welcome and check in guests following established SOPs.
• Check out departing guests in accordance with the established standards.
• Sell rooms to walk‑in guests and be responsible for all proactive and day‑to‑day facilities issues.
• Manage cash inventory, cash checks and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy.
• Collaborate with colleagues from all departments, especially Housekeeping, Finance and Reservation.
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times.
• Maintain guest privacy by ensuring no details are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards, and have full knowledge of the hotel facilities and happenings.

Education, Qualifications & Experience

You should ideally have a degree in hospitality with previous experience in a Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge of an additional language, with strong interpersonal and problem‑solving abilities are essential. Computer literacy and previous experience with Opera are an advantage.

Knowledge & Competencies

• Customer Driven
• Proactive and “switched on” personality
• Outgoing, charismatic and approachable character
• Works well under pressure in a fast‑paced environment
• Team player who thrives in a multi‑cultural environment
• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Job Details

Role Level: Entry‑Level
Work Type: Full‑Time
Country: United Arab Emirates
City: Dubai
Company Website: https://www.rotana.com/
Job Function: Customer Service
Company Industry: Hospitality