Guest Room Technician

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi is seeking a Guest Room Technician to ensure daily maintenance of guest rooms and corridors. The ideal candidate will be committed to delivering high-level customer service and possess the flexibility to respond to various work situations. Responsibilities include attending to maintenance requests, ensuring safe working environments, and assisting team members as needed. Join a dynamic team dedicated to providing exceptional guest experiences.

Qualifications

• Commitment to delivering a high level of customer service.
• Flexibility to respond to a range of different work situations.
• Previous experience in a similar role is advantageous.

Responsibilities

• Carry out daily bedroom and corridor maintenance.
• Attend to maintenance requests for guest rooms.
• Ensure safe working practices and conditions.

Skills

Customer service commitment

Flexibility

Ability to work under pressure

Ability to work independently

Previous experience in a similar role

Job description

Job Title

Guest Room Technician (Conrad Abu Dhabi Etihad Towers)

Job Number

HOT0C9QH

Work Locations

Conrad Abu Dhabi Etihad Towers, Etihad Towers West, Corniche Abu Dhabi

What will I be doing?

As a Room Technician at Conrad Abu Dhabi Etihad Towers Hotel, you are responsible for carrying out daily bedroom and corridor maintenance to deliver an excellent guest and team member experience. A Room Technician will also be required to maintain stock levels, and ensure rooms and corridors are in working order. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Internal
  • To ensure daily briefings are conducted with supervisors
  • To ensure problems are passed on to supervisors
• External
  • To ensure that all communications to external departments or entities is conducted in a professional and timely manner
• Main Duties:
  • To attend to maintenance requests (break down, planned and other wise) relating to guest rooms
  • To complete work requests and PPMs as directed
  • To report and follow up on the entire major and minor repair and maintenance task related to guest rooms
  • To select and follow up for correct materials from engineering stores
  • In case of recurrent deficiency or defect to suggest and get alternative solutions implemented in coordination with the team leader & other superiors
  • To ensure the work areas, the storage areas and areas near electrical panels or any other location under Engineering are clean and properly organized
  • To keep all the electrical panels, storage areas and access leading to the roof locked
  • To ensure safe working practices and conditions for yourself, your colleagues and any contractor personnel
  • Request support, direction and assistance as needed or required by situations and work
  • Be familiar with and comply with all the relevant technical services department policies and processes and standard operating procedures
  • To perform other duties that the management may from time to time reasonably require
  • To assist public area technicians and other engineering technicians when required

What are we looking for?

A Room Technician serving Conrad Abu Dhabi Etihad Towers, is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering a high level of customer service
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Ability to work under pressure
• Ability to work on your own
• Previous experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!