Guest Relations Officer

Fairmont Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading resort company in Ras Al Khaimah seeks a Guest Relations Officer to ensure a memorable guest experience. The ideal candidate has at least 1 year of experience in a 5-star resort environment. Multilingual candidates will have an advantage. This role offers opportunities for personal development and employee benefits including discounted rates in Accor worldwide.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunities for talent development

Qualifications

• Minimum 1 year of experience as Guest Relations in a 5-Star Resort in UAE.
• Ability to build and maintain good relationships with all stakeholders.
• Strong communication skills to share thoughts and opportunities.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Take initiative to create a personalized experience for guests.
• Promote hotel facilities and up-sell services to enhance guest stays.

Skills

Customer service skills

Multilingual (Arabic / German / Russian / French)

Networking skills

Tools

Opera

Job description

Company Description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination.

Job Description

Guest Relations Officer

First impressions are everything! As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:

• Should have min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE
• Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus
• Prior experience working with Opera is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills

Additional Information

What is in it for You:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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