Guest Experience Switchboard Specialist

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Dubai seeks a Switchboard Telephonist to manage guest communications and ensure high customer service standards. The role involves accepting and delivering messages, responding to inquiries, and promoting hotel services. Ideal candidates will have excellent communication skills, a positive attitude, and the ability to handle emergency calls promptly. Join a team dedicated to creating remarkable hospitality experiences every day.

Qualifications

• Experience in a customer-focused industry is advantageous.
• Ability to work independently and as part of a team.

Responsibilities

• Accept and respond to Guest and management messages.
• Handle emergency calls and relay information accurately.
• Promote hotel services using up-selling techniques.

Skills

Positive attitude

Good communication skills

Customer service

IT proficiency

Job description

A leading global hospitality company in Dubai seeks a Switchboard Telephonist to manage guest communications and ensure high customer service standards. The role involves accepting and delivering messages, responding to inquiries, and promoting hotel services. Ideal candidates will have excellent communication skills, a positive attitude, and the ability to handle emergency calls promptly. Join a team dedicated to creating remarkable hospitality experiences every day.