Guest Experience Reservations Specialist

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in the United Arab Emirates is seeking a Reservations Agent to enhance guest experiences through seamless interactions. The role involves managing reservations, responding to inquiries, and recognizing guest preferences. Ideal candidates will possess strong communication and problem-solving skills, with attention to detail being key. This position offers competitive pay and a range of benefits to support your work-life balance.

Benefits

Competitive salary

Impressive room discounts

Comprehensive training programs

Qualifications

• Strong communication skills are essential for guiding guests.
• Excellent attention to detail ensures accurate reservations.
• Problem-solving skills are needed for positive guest experiences.

Responsibilities

• Create memorable guest experiences by accurately handling reservations.
• Respond to guest inquiries via multiple channels with professionalism.
• Acknowledge IHG Rewards Club members and returning guests.

Skills

Strong communication skills

Attention to detail

Problem-solving skills

Fluency in the local language

Tech-savvy

Job description

A leading hotel chain in the United Arab Emirates is seeking a Reservations Agent to enhance guest experiences through seamless interactions. The role involves managing reservations, responding to inquiries, and recognizing guest preferences. Ideal candidates will possess strong communication and problem-solving skills, with attention to detail being key. This position offers competitive pay and a range of benefits to support your work-life balance.