Guest Experience & Reservations Specialist

SOFITEL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai seeks individuals for a role focused on managing room reservations and providing exceptional customer service. Responsibilities include coordinating reservation requests, ensuring guest satisfaction, and promoting loyalty programs. Ideal candidates have experience in the hotel industry, strong communication skills, and a high school diploma, with a preference for those with higher education in hospitality. This position emphasizes professionalism and the ability to multitask in a fast-paced environment.

Qualifications

• Proven experience in a reservations or customer service role, preferably in a hotel.
• Fluency in English and other languages is preferred.
• Knowledge of Accor’s loyalty programs is a plus.

Responsibilities

• Handle all incoming and outgoing room reservation requests.
• Provide exceptional communication and sales skills.
• Recognize potential clients and forward relevant information.

Skills

Communication skills

Sales skills

Customer service skills

Multitasking

Professional demeanor

Education

High school diploma

Degree in Hospitality Management

Job description

A luxury hotel in Dubai seeks individuals for a role focused on managing room reservations and providing exceptional customer service. Responsibilities include coordinating reservation requests, ensuring guest satisfaction, and promoting loyalty programs. Ideal candidates have experience in the hotel industry, strong communication skills, and a high school diploma, with a preference for those with higher education in hospitality. This position emphasizes professionalism and the ability to multitask in a fast-paced environment.