Guest Experience Host - Reservations, Seating & Care

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a full-time position focusing on guest relations, reservations, and maintaining a positive dining experience. Responsibilities include managing table assignments, handling reservations, and addressing guest needs promptly. The ideal candidate should possess excellent organizational and communication skills, with a strong commitment to customer satisfaction. The role emphasizes teamwork and requires the ability to maintain high standards of service throughout the shift.

Responsibilities

• Maintain knowledge of dining room layout and procedures.
• Handle restaurant reservations and cancellations per standards.
• Greet and seat guests according to floor plan.
• Ensure cleanliness of tables and equipment.
• Handle guest complaints and ensure satisfaction.

Skills

Guest relations

Telephone etiquette

Conflict resolution

Attention to detail

Organizational skills

Job description

A leading hospitality company in Dubai is seeking a full-time position focusing on guest relations, reservations, and maintaining a positive dining experience. Responsibilities include managing table assignments, handling reservations, and addressing guest needs promptly. The ideal candidate should possess excellent organizational and communication skills, with a strong commitment to customer satisfaction. The role emphasizes teamwork and requires the ability to maintain high standards of service throughout the shift.