Guest Experience Front Desk Agent

AccorHotel; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Front Desk Manager to oversee daily operations related to guest check-in and check-out, handle inquiries, and maintain financial accuracy. Ideal candidates will have a minimum of 2 years' experience in guest relations, strong communication skills, and the ability to work in a diverse environment. This role promises a dynamic work atmosphere with opportunities for personal and professional growth.

Qualifications

• 2+ years of Guest Relations experience in a four or five star hotel.
• Knowledge of accounting policies and procedures.

Responsibilities

• Manage check-in/out procedures and guest inquiries.
• Maintain financial accuracy in cashiering.
• Handle guest complaints and provide exceptional service.

Skills

Strong written and verbal communication skill in English

Ability to work cohesively with coworkers

Ability to focus attention on guest needs

Ability to promote positive relations

Good judgment with difficult guests

Education

Post Secondary Education in Hotel Management

Job description

A leading hospitality company in Dubai is seeking a Front Desk Manager to oversee daily operations related to guest check-in and check-out, handle inquiries, and maintain financial accuracy. Ideal candidates will have a minimum of 2 years' experience in guest relations, strong communication skills, and the ability to work in a diverse environment. This role promises a dynamic work atmosphere with opportunities for personal and professional growth.